After-sales service

Every Hana Solution machine has a comprehensive lifecycle maintenance program. From regular predictive and preventive maintenance to emergency repairs, our engineers will guide you to maximize your machine uptime.

Customer support service within 24 hours Free maintenance every 3 months, every 6 months, every 12 months during the warranty period. Guide and train customers to maintain daily maintenance to protect the machine. Support checking errors, incidents and correcting errors in the processing program... There are Vietnamese experts and engineers to support customers in both the South and the North.

As a Hana Solution customer, you will benefit from our comprehensive support including pre- and post-sales support, technical services and spare parts. This helps ensure your production line runs smoothly and efficiently, while improving machine uptime. Every new Hana Solution machine comes with comprehensive training in machine operation, maintenance and programming. In addition to on-site training, we will also provide you with our user manuals and information resources.

Hana Solution provides professional service, technical support by a team of skilled engineers as well as direct support from distributors. A diverse spare parts warehouse meets customers' needs for replacing materials and spare parts. Hana Solution engineers are experienced and highly trained to help customers solve technical problems remotely over the phone. For more complex problems, we will go directly to the customer's factory to check and repair, minimizing waiting time and inconvenience.